1. Information We Collect

We may collect the following:

• Personal details (name, email, phone number).
• Payment information (processed securely via third-party providers).
• Information you share in intake forms, questionnaires, or sessions.
• Website usage data (cookies, analytics).
• Session recordings (stored for educational purposes, deleted after seven years).

2. How We Use Your Information

We use your information to:

• Deliver coaching services.
• Communicate with you (session reminders, updates, newsletters).
• Process payments securely.
• Improve our website and services.
• Maintain session records for educational purposes (kept for 7 years).

3. Information Sharing

We do not sell or rent your personal data. We may share data with:

• Service providers (payment processors, scheduling platforms, email services).
• Legal authorities, if required by law.

4. Cookies & Tracking

Our website may use cookies and analytics tools to enhance user experience. You can manage cookies in your browser settings.

5. Data security

We take reasonable technical and organizational measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access and request a copy of your data.
• Request corrections or deletion.
• Opt out of marketing communications.
• Withdraw consent for data processing.

7. Use of AI in Data Processing

We may use artificial intelligence (AI) tools to process certain data for limited purposes, such as scheduling, transcription of recorded sessions, generation of summaries, and analysis to enhance the quality of our services. All recordings are retained for educational purposes only and are securely deleted after seven (7) years. AI tools are used in compliance with applicable privacy regulations, and your personal information is safeguarded with appropriate security measures. By using our services, you consent to the processing of your data through such tools.

8. Data Retention

We retain personal data only as long as necessary to provide Services or comply with legal obligations. Session recordings are securely stored and automatically deleted after seven (7) years.

9. Changes to the Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

10. Contact information

For any questions about this Privacy Policy:
📧 privacy@verissimocoaching.com
🌐 www.verissimocoaching.com